Last Updated: August 2025

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our business, website, and services. We are committed to respecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

We may collect personal information such as your name, contact details, business information, job title, and any details you provide during consultations or through online forms. In the course of providing consulting services, we may also collect information relating to your organisation, workplace environment, or employees where it is relevant to the scope of our work. We only collect information that is reasonably necessary for our functions and activities.

How We Collect Your Information

Personal information is primarily collected directly from you via email, phone calls, online forms, or face-to-face consultations. In some cases, we may collect information from publicly available sources, professional directories, or third parties you have authorised to share information with us. Our website may also collect technical data such as IP addresses, browser type, and usage patterns through cookies or analytics tools, which help us improve our services and website performance.

How We Use Your Information

We use personal information to deliver consulting services, provide digital education, communicate updates, and respond to enquiries. We may also use it to manage our business operations, improve our services, and comply with applicable laws. Any use of your information will be consistent with the purposes for which it was collected unless you consent to another use or disclosure, or we are required or authorised by law.

Disclosure of Your Information

We may disclose personal information to third-party service providers who assist in delivering our services, such as IT support, payment processors, or cloud-based platforms. Where information relates to workplace matters, it may be shared with relevant authorities or stakeholders if required. We take reasonable steps to ensure these third parties are bound by confidentiality and privacy obligations. We do not sell, rent, or trade your personal information to others.

Data Storage and Security

Personal information is stored securely in both physical and electronic formats. We use industry-standard security measures, including encryption, access controls, and secure storage systems, to protect against unauthorised access, disclosure, or loss. While we take reasonable precautions, no system can be completely secure, and we cannot guarantee absolute protection of your data.

Access and Correction of Your Information

You may request access to the personal information we hold about you, and we will provide it unless we are legally permitted to withhold it. If you believe the information we hold is inaccurate, incomplete, or out of date, you may request a correction. Requests can be made by contacting us using the details at the end of this policy, and we will respond within a reasonable timeframe.

International Data Transfers

Our business primarily operates within Australia; however, certain third-party service providers we use may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Cookies and Website Analytics

Our website may use cookies to enhance functionality, remember preferences, and analyse website traffic. These cookies do not collect personal information unless you choose to provide it. You can disable cookies through your browser settings, although this may affect the functionality of our website. We may also use analytics tools to understand visitor behaviour and improve our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updated versions will be posted on our website with the effective date noted.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us: hello@workcollab.com.au